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TJ Malamule


TJ Malamule, ccsp is a Founder and Chief Experience Officer (CEO), Executive Coach and Keynote Speaker at Future CX which prepares today’s workforce for tomorrow’s workplace. As a customer experience and employee engagement expert, TJ works with companies that want to build loyal relationships with their customers and employees. His focus is on companies that deliver astounding customer experience, creating customer loyalty and employee engagement.

TJ is a thought leader on the transformation of customer relationships and the future of services marketing. He excels in inspiring companies to become true customer-centric organizations in this high-speed digital world.

Using his natural talent as an entertainer, he connects with his audience while delivering relevant and hands-on advice that changes lives and bottom lines. He is the author of Stand Out or Don’t Bother and Supercharge your Destiny which both articulate his passion for people development and peak performance.

TJ spent over 10 years in the study of Neuro-Linguistic Programming (the relationship between the brain, language and psychology), Strategic Branding and Organizational Development.

He uses these to help his clients with engagement, customer centricity and future of work and brand trends.When you hire TJ to present a customer service or employee engagement keynote speech, your audience will leave with tools, ideas and concepts that they can use immediately.

He doesn’t just address his audience – he captivates them, inspires them and motivates them to new heights of personal and professional achievement. He promises to deliver one of the most igniting and memorable speeches you and your audience will ever experience!


TJ Malamule is an award-winning executive coach & International speaker and some of his notable achievements includes:

 Certified Customer Service Professional (CCSP)- Florida (USA), 2019

 2 X Top 100 Global Coaching Leaders Awards in Mumbai, India, 2018/19

  Winner of Management Consulting Awards by CEO today magazine in London, 2018

 On-screen Coach on Stereo Type drop TV show in South Africa

 Nominated for Africa coach of the year in Ghana, 2017

 Author of Supercharge your destiny and Standout or don’t bother

 Chief Amazement Officer – Future CXDigital Strategy to transform customer experience and gain a competitive edge! For the business leader of today, a solid understanding of how to maximize the impact of robotic automation, the available tools and how to define a strategy for automating your business, whilst considering the ultimate customer experience, is now critical for business growth.


 The Million Dollar Round Table Annual Conference in Philadelphia, USA.

 State Farm Insurance, National Hispanic Agents Network Conference, Chicago

 Million Dollar Round Table Experience Conference, Hyderabad, India

 Life Round Table Conference, Mumbai, India

 Million Dollar Round Table, Middle East MDRT day, Dubai

 Focus Financial, London Ontario, Canada

 CARAIFA Congress Montego Bay

 Personal and Organizational Leadership, Mopani Mines, Zambia

 Law Association of Zambia, Annual Conference

 Leadership, Zambia Institute Of Chartered Accountants

 National Association For The Family, Kingston Jamaica

 Sagicor Group Annual Conference, Kingston, Jamaica

 Guardian Insurance Group

 Ghana Tech

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